[1]
Carlander, A., Gamble, A., Garling, T., Hauff, J.C., Johansson, L.-O. and Holmen, M. 2018. The role of perceived quality of personal service in influencing trust and satisfaction with banks. Financial Services Review. 27, 1 (Mar. 2018), 83–98. DOI:https://doi.org/10.61190/fsr.v27i1.3381.