CARLANDER, A.; GAMBLE, A.; GARLING, T.; HAUFF, J. C.; JOHANSSON, L.-O.; HOLMEN, M. The role of perceived quality of personal service in influencing trust and satisfaction with banks. Financial Services Review, [S. l.], v. 27, n. 1, p. 83–98, 2018. DOI: 10.61190/fsr.v27i1.3381. Disponível em: https://openjournals.libs.uga.edu/fsr/article/view/3381. Acesso em: 3 jul. 2024.