HEO, W.; LIU, Y.; LEE, J.- min. Improving Communication with Financial Consumers: Insights from a Study of Phone Call Phobia . Financial Services Review, [S. l.], v. 32, n. 4, p. 78–102, 2024. DOI: 10.61190/fsr.v32i4.4041. Disponível em: https://openjournals.libs.uga.edu/fsr/article/view/4041. Acesso em: 21 dec. 2024.