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• Improving Communication with Financial Consumers: Insights from a Study of Phone Call Phobia

  Wookjae Heo, Yi Liu, Jae-min Lee

  78-102

  2026-09-30

• Correction to Publication: "Improving Communication with Financial Consumers: Insights from a Study of Phone Call Phobia"

  Wookjae Heo, Yi Liu, Jae Min Lee

  e010

  2026-09-30