E-Service-Learning in Higher Education: Modelization of Technological Interactions and Measurement of Soft Skills Development

Abstract

Current higher education policies require universities to prepare students for integration into an ever-changing society where knowledge and hard skills rapidly become obsolete. Soft skills are the new alphabets of the 21st century. Service-learning is a pedagogical approach that has positive effects on soft skills development. What about its virtual version, e-service-learning (e-SL)? Can students develop soft skills through technology? This research closes the literature gap on the potential benefits of e-Service-Learning Hybrid Type II during the pandemic scenario. This study also presents a new categorization of technological interaction types in e-SL related to students’ skill levels. The findings provide insights into the benefits of e-Service-Learning Hybrid Type II as a suitable strategy for students’ personal skills development in leadership and self-evaluation. Our results also show how e-service-learning is useful in raising students’ awareness of the soft skills they need for their future professional careers.